Please look at the following questions that we frequently get asked before emailing us with any problems you may experience with our website. You may find that the solution to you problem can be found here, and emailing us will not be necessary. Q: The webpage doesn't load, and then I get "The page cannot be found" error message. What is wrong? A: Our pages may be currently down because of website maintenance which we perform regularly to keep the website up to date. Maintenance is done per page and not for the website. Therefore, it will rarely take more than an hour before the page you requested becomes available again. If this is not the case, please email technical support, or if the information you require is urgent, please visit our contact page for other means of contacting the company. Q: When I enter the website I see "Index of/" and a lot of files. What is wrong? A: The only time you would ever see this message is if we update our index page (the home page of the website) This message should never appear for longer than 30 minutes. If it appears for longer than this, please contact us immediately, via email (click here) or by phone. Q: I would like to use some of the images on your website - can I copy them? A: All material on our website is copyrighted. The material was produced by Chiltern Kitchen's and remains the property of Chiltern Kitchen's at all times. Should you wish to use material from our website, you must email Chiltern Kitchen's, clearly stating what you wish to use, the URL of your website, your contact name and telephone number. We will get back to you stating how you can use the content on our site, if at all. Please note that failure to comply with this simple process is a breach of copyright and will be dealt with as such. Q: Your pages are taking a long time to load. Is this your website or my computer? A: Slow loading of web pages can be down to a wide range of things. Our web hosting service is fairly reliable, so it is more likely that your computer is having trouble downloading all the content from our website. We have tried to avoid extreme cases of this happening by implementing minimal pictures on our pages, which generally take the most amount of time to download. However, we are aware that slow loading can still occur, and this is largely dependant on your Internet Connection Speed. This website has been designed for the Low Speed Broadband user. If you have a dialup connection, we're afraid that there is nothing you can do to speed up the loading other than wait. Please also allow more time for the projects page, as this has many pictures which may take a while to load. Q: I have a question about my order - where can I discuss this with a member of staff? Please email us (details provided on our contact page) stating your name, and also your project reference number if this has been given to you. A member of support staff will address your query with top priority and will email you back a solution to any problems you may have within the next few days. Copyright 2005 © Chiltern Kitchens Home | Company Profile | Services | Past Projects | Support | My Account | Contact Us
Please look at the following questions that we frequently get asked before emailing us with any problems you may experience with our website. You may find that the solution to you problem can be found here, and emailing us will not be necessary. Q: The webpage doesn't load, and then I get "The page cannot be found" error message. What is wrong? A: Our pages may be currently down because of website maintenance which we perform regularly to keep the website up to date. Maintenance is done per page and not for the website. Therefore, it will rarely take more than an hour before the page you requested becomes available again. If this is not the case, please email technical support, or if the information you require is urgent, please visit our contact page for other means of contacting the company. Q: When I enter the website I see "Index of/" and a lot of files. What is wrong? A: The only time you would ever see this message is if we update our index page (the home page of the website) This message should never appear for longer than 30 minutes. If it appears for longer than this, please contact us immediately, via email (click here) or by phone. Q: I would like to use some of the images on your website - can I copy them? A: All material on our website is copyrighted. The material was produced by Chiltern Kitchen's and remains the property of Chiltern Kitchen's at all times. Should you wish to use material from our website, you must email Chiltern Kitchen's, clearly stating what you wish to use, the URL of your website, your contact name and telephone number. We will get back to you stating how you can use the content on our site, if at all. Please note that failure to comply with this simple process is a breach of copyright and will be dealt with as such. Q: Your pages are taking a long time to load. Is this your website or my computer? A: Slow loading of web pages can be down to a wide range of things. Our web hosting service is fairly reliable, so it is more likely that your computer is having trouble downloading all the content from our website. We have tried to avoid extreme cases of this happening by implementing minimal pictures on our pages, which generally take the most amount of time to download. However, we are aware that slow loading can still occur, and this is largely dependant on your Internet Connection Speed. This website has been designed for the Low Speed Broadband user. If you have a dialup connection, we're afraid that there is nothing you can do to speed up the loading other than wait. Please also allow more time for the projects page, as this has many pictures which may take a while to load.
Q: I have a question about my order - where can I discuss this with a member of staff?
Please email us (details provided on our contact page) stating your name, and also your project reference number if this has been given to you. A member of support staff will address your query with top priority and will email you back a solution to any problems you may have within the next few days.
Home | Company Profile | Services | Past Projects | Support | My Account | Contact Us
